Rule 3A — CCS

Employees are required to respond promptly to official communications, public grievances, and service-related requests. Deliberate delays in decision-making or service delivery erode public trust and are considered misconduct6 .

Professionalism and courtesy must be maintained when interacting with the public, colleagues, subordinates, and higher authorities. Government servants should communicate respectfully, listen to concerns, and provide assistance without bias or hostility.

Rule 3A: Promptness and Courtesy Government servants must be responsive and professional in all their interactions, ensuring efficiency in governance and public service delivery.

Failure to adhere to these expectations may lead to disciplinary action, as delays or discourteous behavior impact the effectiveness of public administration.