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What should an accounts officer do when a balance appears unreconciled but the cause is unclear?

Government AccountsGARRule 38

Do not write it off immediately. The CAG/CGA guidelines require a thorough investigation first. The write-off to head 8680 is permitted only when it is 'not possible to establish' whether the balance is a book-keeping error or a genuine loss/receipt. Only after exhausting reconciliation efforts and reaching a 'dead end' should the write-off route be taken.

Source: GAR Rule 38

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This answer is for informational purposes only and does not constitute legal advice. Always refer to the original rules and consult competent authorities for official interpretation.