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What is the key difference between a D.O. letter and a regular letter?

Government AccountsCSMOPPara 28

A D.O. (Demi-Official) letter is written in the first person and personal tone — 'I shall be grateful...' — and is used to seek personal attention on a matter. It is typically between officers within two levels of seniority. A regular letter is in the third person — 'I am directed...' — and is more formal.

Source: CSMOP Para 28

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This answer is for informational purposes only and does not constitute legal advice. Always refer to the original rules and consult competent authorities for official interpretation.