Q6. (b) Mission Karmayogi is aiming for maintaining a very high standard of conduct and behaviour to ensure efficiency fox serving citizens and in turn developing oneself How will this scheme empower the civil servants in enhancing productive efficiency and delivering the services at the grassroots level? (Answer in 150 words) 10 Marks

Introduction:

Mission Karmayogi’ – the National Programme for Civil Services Capacity Building (NPCSCB) aims to transform capacity-building in the bureaucracy through institutional and process reforms.

Key features and objectives of Mission Karmayogi:

• Holistic capacity building: Focuses on developing civil servants’ skills, attitudes, and competencies to address 21st-century governance challenges.

• Competency framework: Introduces a framework identifying necessary competencies for various civil service roles, aligning with evolving governmental needs.

• Digital learning platform – iGOT Karmayogi: Offers a centralized online platform for civil servants to access courses, training, and resources for continuous learning.

• Individual development plans (IDPs): Emphasizes personalized learning by creating tailored development plans for each officer based on their specific needs and goals.

• Collaboration with institutions: Encourages partnerships with top national and international institutions to provide cutting-edge training and best practices.

• Behavioral training: Focuses on instilling ethics, innovation, and accountability, fostering a citizen-centric approach in governance.

• Annual capacity building plans (ACBPs): Departments must prepare yearly plans outlining their strategies for training and capacity building.

• Civil services competency atlas: Provides a detailed mapping of required competencies at various levels of governance within the civil services.

• Monitoring and evaluation: Implements mechanisms to assess and ensure the effectiveness of capacity-building initiatives.

Mission Karmayogi will strengthen efficiency and service delivery at the grassroots level:

• Holistic capacity building: By developing civil servants’ skills and competencies, the scheme ensures they are better equipped to address governance challenges, especially in rural and underserved areas.

E.g. Tech-savvy officers tackling digital divide in rural administration.

• Competency-based training: The competency framework aligns the civil servants’ roles with their skills, enabling them to be more effective in delivering services tailored to specific community needs.

E.g. Rule-based to role-based administration for better public service.

• Personalized learning and development: IDPs allow officers to focus on specific skills they need for grassroots governance, ensuring more targeted and efficient service delivery.

E.g. Curated programs enhancing on-ground administrative efficiency.

• Digital platform – iGOT Karmayogi: Provides civil servants with easy access to continuous learning, improving their problem-solving abilities and responsiveness at the local level.

E.g. E-HRMS module for streamlined HR practices in administration.

• Improved accountability and transparency: Behavioral training instills ethics and citizen-centric approaches, ensuring that civil servants are more accountable and efficient in grassroots governance.

E.g. e-governance initiatives improving service delivery in rural areas.

Conclusion:

‘Mission Karmayogi’ acts as a tool to prepare Indian civil servants for the future by making them more creative, constructive, imaginative, innovative, proactive, professional, progressive, energetic, enabling, transparent and technology-enabled.