e-Jagriti Platform
Kartavya Desk Staff
Source: PIB
Subject: Government Scheme
Context: The e-Jagriti platform has crossed 2.75 lakh users, including 1,388 NRIs, and delivered record disposal efficiency in 2025, surpassing 2024 benchmarks.
About e-Jagriti Platform:
What it is?
• e-Jagriti is a unified, AI-enabled digital grievance-redressal platform of the Department of Consumer Affairs, designed to integrate all consumer dispute-resolution systems into one seamless portal.
Organisation Involved: Developed and operated by the Department of Consumer Affairs, Government of India.
Aim: To ensure faster, transparent, accessible, and paperless consumer justice across India and abroad, especially empowering MSME consumers, households, and NRIs with real-time, tech-enabled grievance redressal.
Key Features of e-Jagriti:
• Unified, Paperless Consumer Courts: Integrates all legacy systems into one portal, enabling e-filing, digital scrutiny, electronic notices, virtual hearings, secure documents, and role-based dashboards for judges, advocates, and litigants.
• Global Accessibility for NRIs: Allows Indian citizens abroad to file, track, and participate in hearings remotely through secure OTP login, encrypted document exchange, virtual courts, and integrated payment gateways.
• AI-Powered, Multilingual Interface: Provides chatbot assistance, voice-to-text tools, real-time tracking, smart case routing, and accessibility support for elderly and visually impaired users.
• High Disposal Efficiency: In 2025, disposal exceeded filing in many states (e.g., 27,545 cases disposed vs. 27,080 filed in July–August), demonstrating backlog reduction and faster turnaround time.
• Integrated Communication System: Over 2 lakh SMS alerts and 12 lakh emails auto-sent for case updates, notice issuance, OTP verification, and deadlines to ensure procedural transparency.
• Secure Fee Payments: Supports PayGov and Bharat Kosh, ensuring safe, traceable, and convenient online payments.
Significance of e-Jagriti:
• Democratizing Consumer Justice: Breaks barriers of distance, paperwork, and physical presence, enabling even rural and NRI users to access justice with equal ease.
• Faster Case Resolution: Digital workflows, automated notices, and virtual courts significantly reduce pendency and improve efficiency, addressing long-standing delays in consumer courts.
• Inclusion & Accessibility: Multilingual interface, voice support, and simplified design make grievance redressal accessible to elderly, differently abled, and low-digital-literacy users.