Citizen charters in India are intended to improve the delivery of public services by outlining the standards of service that citizens can expect from government departments and agencies. However, they often face several inadequacies that hinder their effectiveness. Examine.
Kartavya Desk Staff
Topic: Citizen’s Charters
Topic: Citizen’s Charters
7. Citizen charters in India are intended to improve the delivery of public services by outlining the standards of service that citizens can expect from government departments and agencies. However, they often face several inadequacies that hinder their effectiveness. Examine. (150 Words)
Difficulty Level: Moderate
Why the question: The question is part of the static syllabus of General studies paper – 4. Directive word: Examine – When asked to ‘Examine’, we must investigate the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications. Structure of the answer: Introduction: Begin by defining citizen charter. Body: First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc. Next, suggest steps to overcome the above shortcomings. Conclusion: Conclude by stressing on need to make the charters effective to provide high quality public service delivery.
Why the question:
The question is part of the static syllabus of General studies paper – 4.
Directive word:
Examine – When asked to ‘Examine’, we must investigate the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications.
Structure of the answer:
Introduction:
Begin by defining citizen charter.
First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.
Next, suggest steps to overcome the above shortcomings.
Conclusion:
Conclude by stressing on need to make the charters effective to provide high quality public service delivery.